Welcome to

FRIENDS TRACK CALL TAXI

TENKASI & VIRUDHUNAGAR

Get A Taxi Now

MINI(4+1) SEDAN(4+1) SUV(7+1) TEMPO(12+1) VAN Drop Updown

Book Now

Thank you for choosing [Friends Track Call Taxi] for your transportation needs. We strive to provide you with excellent service at all times. However, we understand that there may be situations where you need to request a refund for your taxi fare. This Refund Policy outlines the circumstances and procedures for obtaining a refund.

1. Refund Eligibility:

A refund may be eligible under the following circumstances:

• If you were charged an amount that exceeds the fare estimate provided to you at the beginning of the trip (Overcharging).
• If the driver cancels the ride after you have already made the payment (Cancellation).
• In the event of significant service disruptions or failure to meet the expected level of service, subject to the sole discretion of [Call Taxi Company] (Service Failure).

2. Non-Refundable Items:

Please note that the following items are non-refundable:

• Any additional waiting charges accrued during the trip due to customer delay or special requests (Waiting Charges).
• Any tolls or parking fees incurred during the trip will not be refunded (Tolls and Parking Fees).
• Additional stops requested during the trip will not be refunded (Extra Stops).

3. Requesting a Refund:

To initiate a refund request, you must provide the following information:

1. Your full name and contact information.
2. Date and time of the taxi ride.
3. Booking reference or trip details.
4. Reason for the refund request, providing any relevant details.
5. Copies of receipts or other relevant documentation supporting your claim.

4. Refund Process:

All refund requests must be submitted within [X] days from the date of the taxi ride.

[Call Taxi Company] will acknowledge receipt of your refund request within [X] business days.

The refund request will be reviewed and processed within [X] business days from the date of receipt. Please note that processing times may vary depending on the complexity of the case.

If your refund request is approved, the refund will be issued to the original payment method used for the taxi fare, unless otherwise agreed upon.

In case of disputed charges or unclear circumstances, [Call Taxi Company] may need to conduct an investigation before processing the refund.

5. Refund Denial:

Refunds may be denied if the refund request is made outside the specified time frame.

[Call Taxi Company] reserves the right to deny a refund if the customer's claim is found to be invalid or false.

Refunds will not be granted for services that were provided according to the fare estimate or for non-refundable items as mentioned in Section 2.

6. Customer Support:

If you have any questions or need assistance with your refund request, please contact our customer support team at [customer support phone number] or [customer support email address].

7. Policy Updates:

[Call Taxi Company] reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By using our taxi services, you acknowledge that you have read and understood the terms of this refund policy and agree to abide by its conditions.

Thank you for choosing [Call Taxi Company], and we appreciate your cooperation in adhering to our refund policy.